Email and in-app tickets are WigoSend's official support records — whichever way you first reach us, we'll make sure your case has one of these two as its reference point.

Our communication commitment: A first response confirms we've received your request, summarizes what we understand, and tells you what happens next — it isn't a promise that your issue will be fully resolved within that window. Some issues, especially technical or migration cases, take longer to investigate properly, and we'll keep you updated with a clear next-update time throughout.

Standard: 2 hrs • Priority: 1 hr

First response targetsOfficial target

Standard support

Included with all WigoSend Mail and Team subscriptions.

Within 2 business hours

Priority support

Select plans

Priority ticket triage and escalated investigation queue.

Within 1 business hour

Measured in business hours. Urgent incidents affecting core mail service are monitored continuously. (Specific business hours & regional time zones confirmed per contract).

Why official tickets matter: Whether you contact us by email, form, WhatsApp, or phone, every inquiry is logged to an official ticket. This ensures an auditable audit trail, verified history, and reliable issue tracking for your workspace.

Security notice

We will never ask for your password or a one-time code.

WigoSend support will never ask you to share your password, card security code (CVV), PIN, or a one-time authentication code — by email, in-app, phone, WhatsApp, or any other channel. If anyone claiming to be WigoSend asks you for these, don't share them, and report it to us immediately.

Report a security concern

Your account password

One-time codes (OTP / 2FA)

Card CVV or PIN numbers

Device confirmation prompts

Quick answers

A few common questions.

Key details on support hours, channels, security practices, and request workflows.

What are your support hours?

Our response targets are measured in business hours. Urgent incidents affecting core mail service are monitored continuously. Specific operating hours and time zones will be confirmed and displayed on your account dashboard.

Is WhatsApp or phone support official?

They're convenient ways to reach us, but email and in-app tickets are our official support record. If you contact us by WhatsApp or phone, we'll create or update an official ticket and summarize the conversation there — especially for anything involving billing, security, or account access.

Do you offer 24/7 support?

For urgent incidents that affect your ability to use WigoSend — like your Mail service being unavailable — we monitor continuously. This doesn't mean every question gets an instant answer; routine requests follow our standard response targets.

How do refunds work?

Refund requests are reviewed within 14 days of your initial paid activation. Submitting a request starts a review — it isn't an automatic approval.

Can I export my Team data?

General Team data export isn't currently available as a standard feature. We can help you access your migration reports and other available product records — contact support for specifics.

What information should I have ready when I contact you?

Your workspace ID (if you have it), the product involved, and a description of what you're seeing — including any error message and roughly when it happened. Never include passwords, tokens, or payment security codes in your message.

Still need help?

Our support team is here to assist.

Whether you have a question about domain DNS records, need help migrating your mailboxes, or want to explore capacity bands, reach out directly.

support@wigosend.comIn-app ticketsEnglish & Swahili